How CWO Boosts Productivity with Field Service Management

Home services grew during the pandemic, and Cleaning with O (CWO) seized the opportunity. According to its official website, the business was founded in mid-2020. CWO is now growing fast and serves more than 500 customers.

To manage its growing workforce and order volume, CWO uses MileApp as its field service management app for day-to-day field operations. Here is how MileApp makes field operations easier for CWO.

About CWO

Cleaning with O (CWO) is an Indonesia-based business providing home cleaning services for homes and offices. CWO serves both household and office customers, and also offers premium services such as high-rise cleaning, marble polishing, and celebration cleaning. In short, Cleaning With O (CWO) is more than a cleaning provider: it offers comprehensive services built around client comfort and satisfaction through a hospitality-driven approach.

MileApp Field Service Management Features for CWO

As a growing company, CWO needs a system that can manage operations efficiently and in real time. To meet that need, MileApp provides a range of features and solutions designed to support field productivity.

From route optimization to comprehensive performance reports, MileApp helps CWO maintain service quality while keeping operating costs down. Here are the MileApp features and solutions that have helped CWO run its business more efficiently.

1. Task management

MileApp’s task management feature is the control center for every incoming order, from receipt to assignment to the field team. Each order received by the system is processed and converted into a digital work order (Surat Perintah Kerja, or SPK), making task distribution simpler and paperless. Digital work orders are sent straight to field workers through the MileApp mobile app, so the information they receive is accurate, real-time, and easy to understand.

2. Customizable mobile app

A key strength of MileApp is how easily its mobile field app can be customized, so any business process can be digitized with little effort. MileApp turned CWO’s checklist forms into mobile app forms, so technicians no longer need to carry paper and pen. The three digitized forms are:

Survey form
Proof-of-work form
Quality Checking (QC) form

3. Live tracking

Admins can monitor field workers on duty in real time with real-time tracking. Each partner’s movement is clearly visible on the live tracking map, along with key information such as the number of work orders completed, time spent on each job, and distance traveled.

4. Analytics dashboard and reporting

All field activity data recorded by workers is stored in this feature and can be accessed by CWO admins through the MileApp dashboard. The data can also be exported to JSON or Excel, making it easy for management to turn it into reports or import it into other applications.

“Reporting is easier than doing it manually. Before, reporting to the admin took quite a lot of time. Now it’s much easier because we can report right at the customer’s location.”

Taufik – Quality Control User, CWO

As a Field Operation Management Platform (FOMP), MileApp makes it easier to run a home cleaning business. All field activities are recorded in one system, and field data can be used for performance analysis and better decision-making. Want to see how MileApp can help your business #GoExtraMile? Talk to our sales team to book a free demo.

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