Dropezy Delivers in 15 Minutes with Quick Commerce Delivery

Shopping that arrives within minutes has become a customer expectation, and that is the promise of quick commerce delivery. As a provider of daily essentials, Dropezy saw this trend as a major opportunity to meet customers’ needs fast.

Dropezy is the first Indonesian company to build its service around quick commerce. With 2,000 everyday products and a 24-hour service, Dropezy guarantees delivery to customers within 15 minutes. Read on to learn how Dropezy achieves this with MileApp.

Why Dropezy Chose MileApp

Quick commerce is a new e-commerce business model that combines online shopping with the immediacy of traditional shopping, delivering orders within minutes. According to the Economic Times, quick commerce deliveries are growing 25% faster than other delivery models, and its market potential is expected to grow 10-15 times over the next five years.

Dropezy needed the right strategy to deliver this fast. That meant making sure everything from packing to the courier’s trip ran smoothly. It needed a system that could map the most efficient routes for couriers, assign tasks quickly and neatly, and monitor every delivery in real time to anticipate unexpected events.

To launch its 15-minute delivery service, Dropezy partnered with MileApp, a field service management platform that provides the effective and efficient solutions Dropezy needed.

How Dropezy Speeds Up Quick Commerce Delivery with MileApp

Getting goods into customers’ hands within 15 minutes is a real challenge. MileApp’s route optimization and task automation solutions answer that need.

MileApp’s delivery management solution does not just look for the fastest route, but for the best one. The best route is calculated from the required parameters, such as the delivery time slot chosen by the customer, the idle time needed for each delivery, goods volume, and the delivery model (clustering, multi-stop, and so on).

Orders received by Dropezy’s system are immediately printed as barcode order labels. Once the labels are printed, warehouse staff can start picking right away in the MileApp app, using the item names and quantities shown when they scan the label.

After picking, orders move to packing, where staff scan the same order label to confirm the items and quantities match the customer’s order. This entire process takes no more than 3 minutes. Every step from picking to delivery runs instantly through MileApp’s task automation.

Once an order is packed, a courier is immediately assigned to pick it up from the warehouse and deliver it to the customer. Couriers handle their tasks easily in the MileApp mobile app, which shows the customer’s address, phone number, and detailed task information. Turn-by-turn navigation to the delivery address helps couriers reach customers without getting lost.

Live Tracking and Data Analytics for Sustainable Growth

Another MileApp feature that is highly valuable for Dropezy is live tracking. It lets Dropezy monitor its couriers in real time and measure their KPIs. Live tracking also makes communication easier between the Dropezy office team and couriers in the field when something urgent or unexpected comes up.

It also improves Dropezy’s customer service, because MileApp records delivery status in detail, so the team can give complete information to customers asking about their orders.

Another feature Dropezy values is the analytics dashboard. It holds a wealth of data that helps the Dropezy team make short- and long-term decisions. For example, by looking at the average number of orders couriers deliver per hour, the team can allocate resources better for the next day’s deliveries.

Conclusion

Customer demand for faster delivery can now be met with innovation and technology. MileApp is field service management software that provides the solutions Dropezy needs, along with businesses across many other industries.

With MileApp, you get not only a solution for your business but also the flexibility to customize the app yourself to fit your needs. Talk to our sales team to book a free demo.

Sources:

dropezy.com
economictimes.com